Paper Info
Title
A Conceptual Model for Assessing the Benefits of Software as a Service from Different Perspectives.
Abstract
Software as a Service (SaaS) has been introduced as an innovative way of software provisioning through which Web-based application is delivered as a service. Yet, SaaS model is still immature in concept and little is known about the perceptions of users and providers when understanding benefits of SaaS. For this reason, the paper explores SaaS benefits for Small and Medium Sized Enterprises (SMEs) from the perspective of providers, users during the SaaS life cycle. A conceptual model is developed and tested in a case study. Users and provider have different perceptions on the benefits of SaaS and the benefits are dependent on the maturity. Our findings show that the conceptual model can help to overcome differences in opinion about SaaS benefits at different phases of SaaS life cycle. Promised, perceived, and actual benefits might be different. The conceptual model ought to provide better structural definitions of SaaS benefits although we suggest further research to enrich the model structure by incorporating different aspects of decisions upon the benefits.
Year
DOI
Venue
2012
10.1007/978-3-642-30359-3_10
Lecture Notes in Business Information Processing
Keywords
Field
DocType
Software as a Service (SaaS),Small and Medium-sized Enterprises (SMEs),Benefits,Maturity,Life cycle
Conceptual model,Computer science,Knowledge management,Software as a service,Provisioning,Software
Conference
Volume
ISSN
Citations 
117
1865-1348
1
PageRank 
References 
Authors
0.35
14
3
Name
Order
Citations
PageRank
Anisah Herdiyanti Prabowo110.35
Marijn Janssen22384221.59
Joseph Barjis334849.19