Paper Info
Title
How Design-inclusive UXR Influenced the Integration of Project Activities: Three Design Cases from Industry.
Abstract
In this paper, we discuss how the implementation of design-inclusive User Experience Research (UXR) has influenced the composition of UXR and design activities in the industrial setting of Philips Design. We present three design case studies that were executed in a time span of three years: a baby sleep project; a pregnancy project; and a baby bottle-feeding project. Through a retrospective analysis we conclude that the approach adopted in these cases progressed from complete separation of UXR and design activities to design-inclusive UXR in which design forms an integral part of research. This is reflected by a rearrangement of project activities to identify, envision, enable and evaluate user experiences. Previously the UXR (identify and evaluate) and design (envision and enable) activities were executed sequentially. Now, these four project activities merge in studying design interventions in context over a prolonged time, to iteratively explore and advance UX design qualities.
Year
DOI
Venue
2017
10.1145/3025453.3025541
CHI
Keywords
Field
DocType
User Experience Research, Design-Inclusive User Experience Research, Design, Activities, Design Processes, Personalized Systems, Case Studies, Design Practice, Philips, Industry
Psychological intervention,User experience design,Design education,Computer science,Industrial setting,Human–computer interaction,Baby sleep,Merge (version control),Experience design,Design activities
Conference
Citations 
PageRank 
References 
2
0.39
12
Authors
5
Name
Order
Citations
PageRank
Janne van Kollenburg1193.81
Sander Bogers2204.46
Eva Deckers35712.43
Joep W. Frens4326.72
Caroline Hummels532244.22