Paper Info
Title
A Positive Deviance Approach To Eliminate Wastes In Business Processes The Case Of A Public Organization
Abstract
Purpose - The purpose of this paper is to manifest a method that exploits process analytics to discover critical knowledge for a business process. This knowledge eventually answers to the question if process behavior can suggest which activities should be outsourced to get the performance improved.Design/methodology/approach - The author linked waste sources to process behavioral patterns, and adopted the positive deviance paradigm to highlight compelling behaviors. Various analytic tools (generalized regression, clustering, etc.) were used to provide recommendations.Findings - By outsourcing small parts of the process, significant process improvement is expected. Evidence-based process analytics can effectively support the relevant decisions.Research limitations/implications - The author had no access to the relevant policy makers (process owners).Originality/value - The author proposed an operationalization of concepts that connects process behavior to waste sources. The author presented the use of positive deviance as a guide for elimination projects.
Year
DOI
Venue
2017
10.1108/IMDS-09-2016-0393
INDUSTRIAL MANAGEMENT & DATA SYSTEMS
Keywords
Field
DocType
Decision support, Positive deviance, Process analytics, Waste elimination
Behavioral pattern,Positive deviance,Business process,Decision support system,Outsourcing,Originality,Engineering,Operationalization,Analytics,Management science,Marketing
Journal
Volume
Issue
ISSN
117
7
0263-5577
Citations 
PageRank 
References 
1
0.41
10
Authors
1
Name
Order
Citations
PageRank
Pavlos Delias17212.00