Paper Info
Title
Multi-agent Technology as an enabler of Computer Supported Cooperative Work for the Mobile Workforce
Abstract
This paper proposes an agent-based computer supported cooperative work system known as TeamWorker that enables cooperation between mobile workers for the execution of their jobs by providing services via conversational components (C-COMs). C-COMB encapsulate agent interaction protocols, which can be dynamically plugged into participating agents. Furthermore, the intelligence and autonomy of agent technology is applied to overcome the barriers faced in mobile computing environments, such as difficulty in monitoring work progress, device diversity, need for multi-modal human agent interface, etc. Finally, we discuss how TeamWorker has been applied to a real mobile business process in a telecommunications company in the UK.
Year
DOI
Venue
2004
10.1007/978-3-540-30104-2_14
Lecture Notes in Artificial Intelligence
Keywords
Field
DocType
mobile computer,business process,computer supported cooperative work
Mobile computing,Enabling,Business process,Computer-supported cooperative work,Workforce,Computer science,Mobile agent,Knowledge management,Operations research,Human–computer interaction,Integrated management,Autonomous system (mathematics)
Conference
Volume
ISSN
Citations 
3191
0302-9743
0
PageRank 
References 
Authors
0.34
14
3
Name
Order
Citations
PageRank
Habin Lee116629.28
Patrik Mihailescu2183.45
John W. Shepherdson3304.30