Paper Info
Title
"In Clarity We Trust!" - An Empirical Study of Factors that Affect the Credibility of Health-Related Information on Websites.
Abstract
“In case of side effects please consult your physician or pharmacist”, used to be the advice for questions regarding the intake of medicine or other health-related issues. Nowadays, the Internet has become the favored place to find this kind of information. However, the quality of online health information is mixed. This becomes an issue when people use online information for important health decisions. According to which criteria do users select the found information? To understand which elements on a website convince people to trust the information or not, we have conducted a study with two objectives: first, to identify factors that trigger credibility; second, to investigate to what extent both the media presentation and the severity of the associated disease influence the assessment of credibility. Possible factors were first collected in three focus groups (N = 17) and then operationalized in a questionnaire. We collected 184 responses, presenting and evaluating three different health websites with different disease complexity and severity (mild vs. life-threatening). The results show that complex information is preferred for more serious diseases. In addition, the disease has a significant influence on the criteria.
Year
DOI
Venue
2018
10.1007/978-3-030-15736-4_5
ICT4AgeingWell
Field
DocType
Citations 
CLARITY,Credibility,Psychology,Pharmacist,eHealth,Health literacy,Operationalization,Empirical research,Applied psychology,Focus group
Conference
0
PageRank 
References 
Authors
0.34
0
3
Name
Order
Citations
PageRank
Luisa Vervier100.34
André Calero Valdez213425.44
Martina Ziefle31176135.05