Name
Abstract | ||
|---|---|---|
Organisations increasingly use websites to promote prosocial behaviour such as volunteering, philanthropy, and activism. However, these websites often fail to encourage prosocial behaviours effectively. To address the lack of relevant research, we develop, then refine, a design model that identifies the user experience factors that create intention to engage in prosocial behaviour on websites. We test an initial model developed from the literature, by interviewing forty participants, each of whom visited and compared six volunteering websites. Our analysis of the participants' user experience reveals eighteen elements that interplay to create intention to engage in prosocial behaviour. Our refined design model comprises ten website features (interaction, factual, anecdata, external recognition, organisational expression, value suggestion, explanatory content, visual media, written media and, website design), seven perceptions (ease of use, aesthetics, information quality, trust, negative affect, positive affect, and argument strength), and one motivation (egoism). These findings provide novel insights into how to design Information and Communications Technology (ICT) to encourage prosocial behaviour. |
Year | DOI | Venue |
|---|---|---|
2019 | 10.1016/j.infoandorg.2019.02.001 | Information and Organization |
Keywords | Field | DocType |
Website design,Prosocial behaviour,Volunteering,Philanthropy,Persuasion,Design research | Social psychology,User experience design,Prosocial behavior,Persuasion,Compassion,Sociology,Knowledge management,Design research,Information and Communications Technology,Affect (psychology),Information quality | Journal |
Volume | Issue | ISSN |
29 | 1 | 1471-7727 |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Peter Slattery | 1 | 0 | 1.35 |
| Patrick Finnegan | 2 | 0 | 0.68 |
| Richard T. Vidgen | 3 | 603 | 45.69 |