Name
Abstract | ||
|---|---|---|
The aim of this paper is to assess the usability of a chatbot for mental health care within a social enterprise. Chatbots are becoming more prevalent in our daily lives, as we can now use them to book flights, manage savings, and check the weather. Chatbots are increasingly being used in mental health care, with the emergence of "virtual therapists". In this study, the usability of a chatbot named iHelpr has been assessed. iHelpr has been developed to provide guided self-assessment, and tips for the following areas: stress, anxiety, depression, sleep, and self esteem. This study used a questionnaire developed by Chatbottest, and the System Usability Scale to assess the usability of iHelpr. The participants in this study enjoyed interacting with the chatbot, and found it easy to use. However, the study highlighted areas that need major improvements, such as Error Management and Intelligence. A list of recommendations has been developed to improve the usability of the iHelpr chatbot. |
Year | DOI | Venue |
|---|---|---|
2018 | 10.1007/978-3-030-17705-8_11 | INTERNET SCIENCE |
Keywords | DocType | Volume |
Chatbots, Chatbot usability, Mental healthcare, User experience, Human Computer Interaction, Microsoft Bot Framework, System Usability Scale | Conference | 11551 |
ISSN | Citations | PageRank |
0302-9743 | 0 | 0.34 |
References | Authors | |
0 | 8 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Gillian Cameron | 1 | 0 | 0.34 |
| David Cameron | 2 | 0 | 0.34 |
| Gavin Megaw | 3 | 0 | 0.34 |
| Raymond Bond | 4 | 0 | 0.68 |
| Maurice D. Mulvenna | 5 | 529 | 63.64 |
| Siobhan O'Neill | 6 | 0 | 0.34 |
| Cherie Armour | 7 | 5 | 1.84 |
| Michael McTear | 8 | 0 | 0.34 |