Title
Supporting Communication About Values Between People with Multiple Chronic Conditions and their Providers.
Abstract
People with multiple chronic conditions (MCC) often disagree with healthcare providers on priorities for care, leading to worse health outcomes. To align priorities, there is a need to support patient-provider communication about what patients consider important for their well-being and health (i.e., their personal values). To address barriers to communication about values, we conducted a two-part study with key stakeholders in MCC care: patients, informal caregivers, and providers. In Part I, co-design activities generated seven dimensions that characterize stakeholders' diverse ideas for supporting communication about values: explicitness, effort, disclosure, guidance, intimacy, scale, and synchrony. In Part II, we used the dimensions to generate three design concepts and presented them in focus groups to further scrutinize findings from Part I. Based on these findings we outline directions for research and design to improve patient-provider communication about patients' personal values.
Year
DOI
Venue
2019
10.1145/3290605.3300700
CHI
Keywords
Field
DocType
co-design, multimorbidity, multiple chronic conditions, patient-provider communication
Health care,Co-design,Multiple Chronic Conditions,Computer science,Multimedia,Focus group,Applied psychology
Conference
ISBN
Citations 
PageRank 
978-1-4503-5970-2
0
0.34
References 
Authors
0
7
Name
Order
Citations
PageRank
Andrew B. L. Berry193.61
Catherine Lim212.78
Tad Hirsch323.09
Andrea Hartzler416425.55
Linda M. Kiel500.34
Zoë A. Bermet600.34
James D. Ralston75013.39