Paper Info
Title
Understanding and Designing for Deaf or Hard of Hearing Drivers on Uber.
Abstract
We used content analysis of in-app driver survey responses, customer support tickets, and tweets, and face-to-face interviews of DHH Uber drivers to better understand the DHH driver experience. Here we describe challenges DHH drivers experience and how they address those difficulties via Uber's accessibility features and their own workarounds. We also identify and discuss design and product opportunities to improve the DHH driver experience on Uber.
Year
DOI
Venue
2019
10.1145/3290605.3300759
CHI
Keywords
Field
DocType
accessibility, communication, deaf or hard of hearing drivers, uber
Content analysis,Workaround,Computer science,Human–computer interaction,Customer support
Conference
ISBN
Citations 
PageRank 
978-1-4503-5970-2
0
0.34
References 
Authors
0
4
Name
Order
Citations
PageRank
Sooyeon Lee125.11
Bjorn Hubert-Wallander200.68
Molly Stevens300.68
John M. Carroll471.14