Name
Abstract | ||
|---|---|---|
Several studies have investigated the clinical efficacy of remote-, internet- and chatbot-based therapy, but there are other factors, such as enjoyment and smoothness, that are important in a good therapy session. We piloted a comparative study of therapy sessions following the interaction of 10 participants with human therapists versus a chatbot (simulated using a Wizard of Oz protocol), finding evidence to suggest that when compared against a human therapist control, participants find chatbot-provided therapy less useful, less enjoyable, and their conversations less smooth (a key dimension of a positively-regarded therapy session). Our findings suggest that research into chatbots for cognitive behavioural therapy would be more effective when directly addressing these drawbacks.
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Year | DOI | Venue |
|---|---|---|
2019 | 10.1145/3290607.3313072 | CHI Extended Abstracts |
Keywords | Field | DocType |
chatbots, cognitive behavioural therapy, natural language processing, wizard of oz | Computer science,Human–computer interaction,Chatbot,Cognition,Perception,Wizard of oz,The Internet | Conference |
ISBN | Citations | PageRank |
978-1-4503-5971-9 | 0 | 0.34 |
References | Authors | |
0 | 3 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Samuel Bell | 1 | 0 | 0.68 |
| Clara Wood | 2 | 0 | 0.34 |
| advait sarkar | 3 | 2 | 7.83 |