Paper Info
Title
Let's Chat in Alipay - Understanding Social Function Usage in Task-oriented Apps.
Abstract
Recently, many mobile apps start to incorporate social functions into their design, even for the task-oriented ones, i.e., those designed mainly to help users complete certain tasks. For instance, Taobao, a shopping app, includes online-sharing and instant-messaging functions. However, there is still lack of research on how the users accept and use these social functions. This paper aims to unveil the user requirements on the social functions in task-oriented apps, and accordingly provide design suggestions for app developers. To this end, we conduct semi-structured interviews with 16 participants on how they use instant-messaging functions in three widely-used task-oriented apps, the shopping app Taobao, an online payment app Alipay, and an entertainment app NetEase Cloud Music. Our findings demonstrate that the instant-messaging functions in these apps are not widely accepted, although they benefit user experience and facilitate users' online social activities. We show that both the design and the users' stereotype towards the apps are important reasons. Finally, we suggest several design guidelines.
Year
DOI
Venue
2019
10.1145/3290607.3312768
CHI Extended Abstracts
Keywords
Field
DocType
instant messaging, social functions, task-oriented apps
User experience design,World Wide Web,Entertainment,Computer science,Human–computer interaction,Stereotype,Online payment,User requirements document,Mobile apps,Task oriented,Cloud computing
Conference
ISBN
Citations 
PageRank 
978-1-4503-5971-9
0
0.34
References 
Authors
0
4
Name
Order
Citations
PageRank
Fu Jiaojiao101.69
Yangfan Zhou223229.72
Shengnan Wu302.03
Xin Wang4587177.85