Paper Info
Title
Do We Need Natural Language? - Exploring Restricted Language Interfaces for Complex Domains.
Abstract
Natural language interfaces (NLIs) that aim to understand arbitrary language are not only difficult to engineer; they can also create unrealistic expectations of the capabilities of the system, resulting in user confusion and disappointment. We use an interactive language learning game in a 3D blocks world to examine whether limiting a user's communication to a small set of artificial utterances is an acceptable alternative to the much harder task of accepting unrestricted language. We find that such a restricted language interface provides same or better performance on this task while improving user experience indices. This suggests that some NLIs can restrict user languages without sacrificing user experience and highlights the importance of conveying NLI limitations to users.
Year
DOI
Venue
2019
10.1145/3290607.3312975
CHI Extended Abstracts
Keywords
Field
DocType
chatbots, natural language interfaces, speech technology, user experience
User experience design,Blocks world,Disappointment,Computer science,Natural language,Language acquisition,Human–computer interaction,Speech technology,restrict,Limiting
Conference
ISBN
Citations 
PageRank 
978-1-4503-5971-9
0
0.34
References 
Authors
0
2
Name
Order
Citations
PageRank
Jesse Mu102.03
advait sarkar227.83