Title
Double-sided matching queues: Priority and impatient customers
Abstract
We analyze a double-sided queue with priority that serves patient customers and customers with zero patience (i.e., impatient customers). In a two-sided market, high and low priority customers arrive to one side and match with queued customers on the opposite side. Impatient customers match with queued patient customers; when there is no queue, they leave the system unmatched. All arrivals follow independent Poisson processes. We derive exact formulae for the stationary queue length distribution and several steady-state performance measures.
Year
DOI
Venue
2019
10.1016/j.orl.2019.03.003
Operations Research Letters
Keywords
Field
DocType
Double-sided queues,Priority service,Markov chains
Length distribution,Mathematical optimization,Queue,Poisson distribution,Mathematics
Journal
Volume
Issue
ISSN
47
3
0167-6377
Citations 
PageRank 
References 
1
0.36
0
Authors
2
Name
Order
Citations
PageRank
Adam Diamant141.79
Opher Baron214514.64