Name
Abstract | ||
|---|---|---|
IT service management (ITSM) practitioners recognize the need for continuous improvement of IT services. Using a design science research approach, we develop a five - step process improvement framework for ITIL (Information Technology Infrastructure Library) service operations, based on the use of the Lean toolset. The proposed framework offers a structured approach for process improvement in practice and a basis for more systematic research. |
Year | DOI | Venue |
|---|---|---|
2019 | 10.1080/10580530.2019.1587576 | INFORMATION SYSTEMS MANAGEMENT |
Keywords | Field | DocType |
Information technology infrastructure library, information technology service management, lean, process improvement | Information Technology Infrastructure Library,Service management,Computer science,Engineering management,Service system,Knowledge management,Design science research | Journal |
Volume | Issue | ISSN |
36 | 2 | 1058-0530 |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Nikolaus Obwegeser | 1 | 13 | 10.19 |
| Daniel T. Nielsen | 2 | 0 | 0.34 |
| Nicklas M. Spandet | 3 | 0 | 0.34 |