Name
Title | ||
|---|---|---|
Dialogue System for Service Desk of Complex Software Systems Based on Relational Concept Analysis |
Abstract | ||
|---|---|---|
Dialogue, known as the most important means of social communication, is now becoming an indispensable means of supporting business processes in various fields, including service desk. In order to automate dialogue intellectual software entities (bots) are increasingly being used. When building user-initiative dialogue systems for complex domains, like service of complex digital devices, a lot of problems arise. The article proposes a method of automation of dialog system for user technical support in the field of complex digital systems. In order to represent conceptual knowledge of the domain, Relational Concept Analysis (RCA) is used. The system that implements the method is proposed, the results of the experimental verification are given.
|
Year | DOI | Venue |
|---|---|---|
2019 | 10.1145/3318236.3318258 | Proceedings of the 2019 2nd International Conference on Geoinformatics and Data Analysis |
Keywords | DocType | ISBN |
Relational Concept Analysis, ontology-based approach, software systems, technical support | Conference | 978-1-4503-6245-0 |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
6 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Artem Beresnev | 1 | 0 | 0.34 |
| Aleksandr Zhdankin | 2 | 0 | 0.34 |
| Artem Lobantsev | 3 | 2 | 1.38 |
| Artem Vasiliev | 4 | 0 | 0.34 |
| Nikolay Vedernikov | 5 | 0 | 0.34 |
| Natalia Gusarova | 6 | 2 | 0.71 |