Paper Info
Title
Crosa: Context-Aware Cloud Service Ranking Approach Using Online Reviews Based On Sentiment Analysis
Abstract
The explosion of cloud services over the Internet has raised new challenges in cloud service selection and ranking. The existence of a great variety of offered cloud services made the users think deeply about the most appropriate services that meet their needs and at the same time are adaptable to their context. Nowadays, online reviews are used for the purpose of enhancing the effectiveness of finding useful product information, having impact on the consumers' decision-making process. In this context, the current paper suggests a context-aware cloud service ranking approach using online reviews and based on sentiment analysis (CROSA). Its main objective is to ease the cloud service selection. The CROSA approach analyzes sentiments associated with service measurement index (SMI)-based service properties for each alternative cloud service. Moreover, it enhances the cloud service decision-making by supporting fuzzy sentiments through the intuitionistic fuzzy set theory and PROMETHEE II. The experimental results presented in this paper show that this approach is efficient and performing.
Year
DOI
Venue
2021
10.1002/cpe.5358
CONCURRENCY AND COMPUTATION-PRACTICE & EXPERIENCE
Keywords
DocType
Volume
cloud service ranking, context, intuitionistic fuzzy set, online reviews, sentiment analysis, SMI
Journal
33
Issue
ISSN
Citations 
7
1532-0626
1
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Emna Ben‐Abdallah110.34
Khouloud Boukadi214527.98
Jaime Lloret31516177.56
Mohamed Hammami418130.54