Name
Title | ||
|---|---|---|
Forming Customer Experience Professionals: A Comparative Study On Students' Perception |
Abstract | ||
|---|---|---|
User eXperience (UX) and Usability are well-known concepts in Human-Computer Interaction (HCI). Traditionally related to Service Science, Customer eXperience also becomes a relevant HCI topic. It extends the UX concept, in a holistic approach. It focuses on customer's interaction with the whole range of products, systems and services that a company offers. Forming CX professionals may be challenging. The paper presents a comparative study on students' perception on CX. The survey includes students from Chile, Romania, and Spain. It compares the perception of students enrolled in different programs: Computer Science, Tourism, Medical Technology, Law, and Civil Engineering. |
Year | DOI | Venue |
|---|---|---|
2019 | 10.1007/978-3-030-27928-8_60 | HUMAN SYSTEMS ENGINEERING AND DESIGN II |
Keywords | DocType | Volume |
Customer eXperience, User eXperience, Service Science, Curricula | Conference | 1026 |
ISSN | Citations | PageRank |
2194-5357 | 0 | 0.34 |
References | Authors | |
0 | 10 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Cristian Rusu | 1 | 399 | 45.44 |
| Virginica Rusu | 2 | 84 | 12.55 |
| Federico Botella | 3 | 53 | 10.76 |
| Daniela Quiñones | 4 | 0 | 0.68 |
| Camila Bascur | 5 | 0 | 0.68 |
| Bogdan Alexandru Urs | 6 | 0 | 0.34 |
| Ilie Urs | 7 | 0 | 0.34 |
| Ion Mierlus Mazilu | 8 | 0 | 0.34 |
| Dorian Gorgan | 9 | 1 | 0.73 |
| Stefan Oniga | 10 | 0 | 0.34 |