Paper Info
Title
A conceptual model for quality of experience management to provide context-aware eHealth services
Abstract
The emergence of new Information and Communication Technologies (ICT), such as the Internet of Things (IoT) and the Software-Defined Networking (SDN) approach, together with Autonomic Network Management (ANM), have improved the provision of eHealth services. However, proposals must evolve in order to ensure that eHealth data be transported with quality assurance and delivered with quality information. This perspective substantiates our proposal and the respective validation of a Quality of Experience (QoE) Management model in a Future Internet Architecture. A knowledge representation model of QoE was incorporated into a service delivery platform oriented to user’s needs, thus measuring UX (User Experience). An experimental environment was configured to provide eHealth services from an AAL environment to a healthcare facility. Experiments were performed to verify whether the components of the proposed approach had better quality performance in service provision when compared to the components of the native approach of the SDN controller. Experimental results pointed out that, with a 95% confidence interval, all eHealth services utilizing components of the proposed model showed superior quality when compared with those from the native approach.
Year
DOI
Venue
2019
10.1016/j.future.2019.07.033
Future Generation Computer Systems
Keywords
Field
DocType
AAL,ICT,QoC,QoE,SDN,UX
User experience design,Conceptual model,Computer science,Service delivery platform,eHealth,Quality of experience,Information and Communications Technology,Network management,Process management,Distributed computing,Quality assurance
Journal
Volume
ISSN
Citations 
101
0167-739X
0
PageRank 
References 
Authors
0.34
0
3
Name
Order
Citations
PageRank
Madalena P. da Silva162.99
Alexandre L. Gonçalves2176.22
Mário Antônio Ribeiro Dantas311.74