Title
Impact of service quality factors on ride sharing in urban areas
Abstract
Ride sharing offers great potential to decrease the number of vehicles in the street and improve traffic congestion, if the customers are willing to share a ride and accept a certain deviation from their direct travel route. The demand for ride sharing will probably increase with higher user convenience. However, constraints on detour time, waiting time or even amount of time to board and disembark the vehicle, decrease the chances to find shared trips. This paper investigates this trade off by analyzing the impacts of service quality factors on the amount of trips which could be shared, a quantity called shareability. The service quality factors which are analyzed are the detour time, the time the customer is willing to wait to be picked up and the boarding time. A mathematical model that captures these impacts is developed and the model is tested by means of simulations. The results show a good correlation of the mathematical model with the simulated data for all the factors considered. Therefore, we create a relevant model, which could be used by operators to examine the shareability rate that can be reached when offering different quality of service to the customers.
Year
DOI
Venue
2019
10.1109/MTITS.2019.8883364
2019 6th International Conference on Models and Technologies for Intelligent Transportation Systems (MT-ITS)
Keywords
Field
DocType
ride sharing,shareability,service quality factors,on-demand mobility
Service quality,Computer science,Transport engineering,Quality of service,Operator (computer programming),TRIPS architecture,Trajectory,Traffic congestion
Conference
ISBN
Citations 
PageRank 
978-1-5386-9485-5
0
0.34
References 
Authors
2
4
Name
Order
Citations
PageRank
Aledia Bilali100.34
Florian Dandl200.34
Ulrich Fastenrath3305.25
K. Bogenberger41811.64