Paper Info
Title
One Voice Fits All?: Social Implications and Research Challenges of Designing Voices for Smart Devices
Abstract
When a smart device talks, what should its voice sound like? Voice-enabled devices are becoming a ubiquitous presence in our everyday lives. Simultaneously, speech synthesis technology is rapidly improving, making it possible to generate increasingly varied and realistic computerized voices. Despite the flexibility and richness of expression that technology now affords, today's most common voice assistants often have female-sounding, polite, and playful voices by default. In this paper, we examine the social consequences of voice design, and introduce a simple research framework for understanding how voice affects how we perceive and interact with smart devices. Based on the foundational paradigm of computers as social actors, and informed by research in human-robot interaction, this framework demonstrates how voice design depends on a complex interplay between characteristics of the user, device, and context. Through this framework, we propose a set of guiding questions to inform future research in the space of voice design for smart devices.
Year
DOI
Venue
2019
10.1145/3359325
Proceedings of the ACM on Human-Computer Interaction
Keywords
Field
DocType
human-robot interaction, intelligent personal assistant, iot, speech interfaces, voice assistants, voice design, voice interface, voice user interface
Computer science,Multimedia
Journal
Volume
Issue
Citations 
3
CSCW
0
PageRank 
References 
Authors
0.34
0
2
Name
Order
Citations
PageRank
Julia Cambre1474.91
Chinmay Eishan Kulkarni238330.71