Name
Abstract | ||
|---|---|---|
The use of Personal Voice Assistants (PVAs)
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such as Alexa and the Google Assistant is rising steadily, but there is a lack of research investigating common issues and requests of PVAs in the context of smart home control. We address this research question with an online survey (n = 65), using a qualitative evaluation of users’ problems and improvement requests. Our analysis leads to a partly hierarchic clustering of issues & recommendations for interaction capabilities of PVAs into seven basic categories, allowing us in turn to derive implications and to condense them into design guidelines for future Human-Agent Interaction (HAI) with PVAs. Specifically, we formulate and elaborate the concepts Authentication & Authorization, Activity-Based Interaction, Situated Dialogue, and Explainability & Transparency as key topics for making progress towards smooth interaction with smart homes. |
Year | DOI | Venue |
|---|---|---|
2019 | 10.1109/SPED.2019.8906642 | 2019 International Conference on Speech Technology and Human-Computer Dialogue (SpeD) |
Keywords | Field | DocType |
personal voice assistants,smart home,interaction guidelines | Internet privacy,Psychology | Conference |
ISBN | Citations | PageRank |
978-1-7281-0985-5 | 0 | 0.34 |
References | Authors | |
11 | 5 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Tamino Huxohl | 1 | 0 | 0.34 |
| Marian Pohling | 2 | 0 | 0.34 |
| Birte Carlmeyer | 3 | 26 | 5.01 |
| Britta Wrede | 4 | 562 | 60.31 |
| Thomas Hermann | 5 | 24 | 8.52 |