Name
Abstract | ||
|---|---|---|
Currently, RPA (Robotic Process Automation) attracts attention for productivity improvement of the business processing. However, there are few examples that applied RPA to consumer service system. It is caused by the fact that there is not common sense about an application development method based on RPA for consumer service system. Therefore, we suggest a basic model of RPA constitution for consumer service system. The feature is that we can add continuity, automation, and usability to consumer service system. We inspect an effectiveness of the basic model of RPA constitution by using consumer service system examples characterized by fusing IoT and AI that we worked on so far. |
Year | DOI | Venue |
|---|---|---|
2019 | 10.1109/ISCE.2019.8901009 | 2019 IEEE 23rd International Symposium on Consumer Technologies (ISCT) |
Keywords | DocType | ISSN |
Robotic Process Automation,Constitution Model,Internet of Things,Artificial Intelligence | Conference | 0747-668X |
ISBN | Citations | PageRank |
978-1-7281-3571-7 | 0 | 0.34 |
References | Authors | |
2 | 4 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Toru Kobayashi | 1 | 24 | 20.21 |
| Kenichi Arai | 2 | 1 | 2.99 |
| Tetsuo Imai | 3 | 3 | 8.01 |
| Tomoki Watanabe | 4 | 0 | 0.34 |