Name
Title | ||
|---|---|---|
When Service Recovery Becomes Visible - Effects Of Recovery Strategies On Electronic Word-of-mouth Receiver. |
Year | Venue | DocType |
|---|---|---|
2018 | CONF-IRM | Conference |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Boying Li | 1 | 36 | 9.80 |
| Martin Liu | 2 | 0 | 0.68 |