Name
Title | ||
|---|---|---|
VOST: A case study in voluntary digital participation for collaborative emergency management |
Abstract | ||
|---|---|---|
•We gained insights into the decision-making processes of a virtual operations support team (VOST) that was integrated into an emergency management agency's (EMAs) workflow.•We identify structural and procedural requirements for a successful collaboration between 20 digital volunteers embedded in a VOST and EMA.•We analyze technical requirements of existing tools for real-time social media monitoring in a time-critical environment.•We discuss organizational, structural and technical implications for future systems used in the decision-making process of the emergency operation center (EOC).•We identify challenges, which arose during the close inter-organizational collaboration between a VOST and an EMA during the Grand Départ of Tour de France 2017. |
Year | DOI | Venue |
|---|---|---|
2020 | 10.1016/j.ipm.2019.102174 | Information Processing & Management |
Keywords | DocType | Volume |
Social media analytics,Emergency management,Decision-making process,Participation,Virtual operations support team (VOST) | Journal | 57 |
Issue | ISSN | Citations |
4 | 0306-4573 | 1 |
PageRank | References | Authors |
0.34 | 0 | 5 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Ramian Fathi | 1 | 1 | 0.34 |
| Dennis Thom | 2 | 178 | 10.72 |
| Steffen Koch | 3 | 341 | 26.58 |
| Thomas Ertl | 4 | 4417 | 401.52 |
| Frank Fiedrich | 5 | 52 | 7.02 |