Paper Info
Title
Linking knowledge management practices to organizational performance using the balanced scorecard approach.
Abstract
Purpose - The purpose of this study is to develop a decomposed model to inspect the effect of knowledge management practices (knowledge sharing culture [KSC], knowledge-based human resource management [KHRM], strategy and leadership [S&L], information and communication technology [ICT] on organizational performance [OP]) by using the four balanced scorecard outcomes (BSC) (learning and growth [L&G], internal process [IP] perspective, customer satisfaction [CS] perspective and financial performance [FP]). Design/methodology/approach - The research methodology included development of a research model based on comprehensive literature review followed by survey of knowledge-intensive organizations. A sample of 277 employees was obtained and structured equation modeling analysis using SPSS AMOS was conducted to test the proposed hypotheses. Findings - The study shows that KSC and KHRM have a highly significant effect on all the four aspects of OP; S&L positively and significantly affects only L&G and IP but does not have any significant effect on the other two, i.e. CS and FP, while ICT practices did not affect any of the measures significantly. Research limitations/implications - The data are limited to 277 middle and senior level managers of Indian firms, which may be a limiting factor for generalizability. Originality/value - The proposed model uncovers the dynamics of individual relationships between KM practices and measures of performance (proposed by BSC) in comparison to existing models which have mainly focused on the overall effect.
Year
DOI
Venue
2020
10.1108/K-04-2019-0295
KYBERNETES
Keywords
Field
DocType
Balanced scorecard,Performance measures,Knowledge management practices,Information and communication technology,Knowledge sharing culture,Knowledge-based human resource management,Strategy and leadership
Organizational performance,Computer science,Knowledge management,Balanced scorecard,Information and Communications Technology
Journal
Volume
Issue
ISSN
49.0
SP1.0
0368-492X
Citations 
PageRank 
References 
0
0.34
0
Authors
2
Name
Order
Citations
PageRank
Meenu Chopra100.34
Vikas Gupta200.68