Paper Info
Title
Ontology-based approach to extract product's design features from online customers' reviews.
Abstract
Online customer reviews provide new potential customers with relevant information about a product or service. It has been empirically shown that the type of reviews (positive or negative) a product receives significantly impacts its future sales. In this paper, the online customers’ reviews analysis for the identification of key product attributes to be used in the conceptual design phase of a product is outlined. Our goal is to bring a value-added link between the Middle of Life phase to the Beginning of Life phase in the closed-loop product lifecycle management (PLM) by developing an ontology-based reasoning system to provide information that represents the customers’ opinions for the product's conceptual design. The main contributions of the proposed approach are the integration between the ontology and the natural language processing system in extracting the customers’ reviews data in the overall framework. The utility of the proposed approach is shown through the application on the digital camera product review dataset from Amazon.
Year
DOI
Venue
2020
10.1016/j.compind.2019.103175
Computers in Industry
Keywords
Field
DocType
Ontology engineering,Product lifecycle management (PLM),Customers’ reviews,Sentiment analysis,Product design
Conceptual design,Ontology,Systems engineering,Customer reviews,Digital camera,Product reviews,Engineering,Reasoning system,Product lifecycle,Process management
Journal
Volume
ISSN
Citations 
116
0166-3615
0
PageRank 
References 
Authors
0.34
0
5
Name
Order
Citations
PageRank
Munira Mohd Ali100.34
Mamadou Bilo Doumbouya200.34
Thierry Louge362.92
Rahul Rai4289.38
Mohamed Hedi Karray5248.55