Title
Outpatient Text Classification Using Attention-Based Bidirectional Lstm For Robot-Assisted Servicing In Hospital
Abstract
In general, patients who are unwell do not know with which outpatient department they should register, and can only get advice after they are diagnosed by a family doctor. This may cause a waste of time and medical resources. In this paper, we propose an attention-based bidirectional long short-term memory (Att-BiLSTM) model for service robots, which has the ability to classify outpatient categories according to textual content. With the outpatient text classification system, users can talk about their situation to a service robot and the robot can tell them which clinic they should register with. In the implementation of the proposed method, dialog text of users in the Taiwan E Hospital were collected as the training data set. Through natural language processing (NLP), the information in the dialog text was extracted, sorted, and converted to train the long-short term memory (LSTM) deep learning model. Experimental results verify the ability of the robot to respond to questions autonomously through acquired casual knowledge.
Year
DOI
Venue
2020
10.3390/info11020106
INFORMATION
Keywords
Field
DocType
text classification, health care, service robot, natural language processing
Training set,Health care,Dialog box,Computer science,Human–computer interaction,Artificial intelligence,Deep learning,Casual,Robot,Machine learning,Term memory,Service robot
Journal
Volume
Issue
Citations 
11
2
1
PageRank 
References 
Authors
0.35
0
4
Name
Order
Citations
PageRank
Che-Wen Chen130.80
Shih-Pang Tseng211.03
Ta-Wen Kuan310.35
Jhing-fa Wang4982114.31