Paper Info
Title
A Framework to Overcome Hesitancy of Decision-Makers in E-Government Web Site Evaluation
Abstract
Considering the undeniable role of websites in the success of interactions between citizens and governments, evaluating e-government web sites is a worthwhile topic. This research has developed a multi-attribute-decision-making technique rely on Step-Wise Weight Assessment Ratio Analysis and hesitant fuzzy weighted geometric Heronian mean decision-making methods, for evaluating e-government websites. Proposed framework overcome the limitations of previous investigations such as the possibility of aggregation of expert opinions using group decision-making and modeling the hesitancy of the experts (due to the incompleteness of their knowledge or their doubts in evaluating different aspects of the model) through hesitant fuzzy sets. The designed framework was used in Iran to evaluate e-government websites. In this regard, after a careful and systematic review of previous researches, a list of dimensions and evaluation criteria was presented in the form of a comprehensive model. Then, an expert-based process was proposed to localize the model according to the conditions of the case study. The results of the research show that the final rankings of the decision-making method used in the hesitant environment rarely changed for different operators. So as the experts have confirmed, the model used in this study has acceptable stability.
Year
DOI
Venue
2020
10.1007/s40815-019-00790-z
International Journal of Fuzzy Systems
Keywords
DocType
Volume
E-government, Website evaluation, Hesitant fuzzy set, Step-wise weight assessment ratio analysis, Hesitant fuzzy weighted geometric Heronian mean, Iran
Journal
22
Issue
ISSN
Citations 
2
1562-2479
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Jalil Heidary Dahooie1223.42
Amirsalar Vanaki271.77
Sajedeh Daneshmoghadam300.34
Edmundas Kazimieras Zavadskas450049.88