Paper Info
Title
Will Deleting History Make Alexa More Trustworthy?: Effects of Privacy and Content Customization on User Experience of Smart Speakers
Abstract
"Always-on" smart speakers have raised privacy and security concerns, to address which vendors have introduced customizable privacy settings. But, does the act of customizing one's privacy preferences have any effects on user experience and trust? To address this question, we developed an app for Amazon Alexa and conducted a user study (N = 90). Our data show that the affordance to customize privacy settings enhances trust and usability for regular users, while it has adverse effects on power users. In addition, only enabling privacy-setting customization without allowing content customization negatively affects trust among users with higher privacy concerns. When they can customize both content and privacy settings, user trust is highest. That is, while privacy customization may cause reactance among power users, allowing privacy-concerned individuals to simultaneously customize content can help to alleviate the resultant negative effect on trust. These findings have implications for designing more privacy-sensitive and trustworthy smart speakers.
Year
DOI
Venue
2020
10.1145/3313831.3376551
CHI '20: CHI Conference on Human Factors in Computing Systems Honolulu HI USA April, 2020
DocType
ISBN
Citations 
Conference
978-1-4503-6708-0
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Eugene Cho102.70
S. Shyam Sundar2409.37
Saeed Abdullah319818.46
Nasim Motalebi400.68