Paper Info
Title
Worker-Centered Design: Expanding HCI Methods for Supporting Labor
Abstract
HCI has long considered sites of workplace collaboration. From airline cockpits to distributed groupware systems, scholars emphasize the importance of supporting a multitude of tasks and creating technologies that integrate into collaborative work settings. More recent scholarship highlights a growing need to consider the concerns of workers within and beyond established workplace settings or roles of employment, from steelworkers whose jobs have been eliminated with post-industrial shifts in the economy to contractors performing the content moderation that shapes our social media experiences. This one-day workshop seeks to bring together a growing community of HCI scholars concerned with the labor upon which the future of work we envision relies. We will discuss existing methods for studying work that we find both productive and problematic, with the aim of understanding how we might better bridge current gaps in research, policy, and practice. Such conversations will focus on the challenges associated with taking a worker-oriented approach and outline concrete methods and strategies for conducting research on labor in changing industrial, political, and environmental contexts.
Year
DOI
Venue
2020
10.1145/3334480.3375157
CHI '20: CHI Conference on Human Factors in Computing Systems Honolulu HI USA April, 2020
Keywords
DocType
ISBN
Future of work, labor, worker-centered design
Conference
978-1-4503-6819-3
Citations 
PageRank 
References 
0
0.34
0
Authors
8
Name
Order
Citations
PageRank
Sarah Fox117116.08
Vera Khovanskaya2837.44
Clara Crivellaro3858.03
Niloufar Salehi4738.03
Lynn Dombrowski5546.41
Chinmay Eishan Kulkarni638330.71
Lilly Irani788863.91
Jodi Forlizzi85042382.63