Paper Info
Title
Communication Measures to Reduce Techno-Invasion and Techno-Overload: A Qualitative Study Uncovering Positive and Adverse Effects
Abstract
The perception of specific techno-stressors, such as techno- invasion or techno-overload, negatively influences employees' performance and organizations' profit. Therefore, it is imperative for organizations to implement specific, deliberate mitigation strategies. Among others, communication measures have the potential to reduce employees' perception of techno-invasion and techno-overload. Basing on 38 semi-structured interviews with working employees, this study identifies five communication measures and their positive and adverse effects in reducing techno-invasion and techno-overload from the perspective of employees. Enlarging related research on technostress mitigation, the results show that none of the analyzed communication measures is limitation-free. Therefore, we conclude that organizations need to introduce more elected and comprehensive communication measures, representing employees' individual needs and characteristics to reduce techno-invasion and techno-overload sustainably. Theoretically, our research enlarges prior findings on technostress and on mitigation of technostress presenting specific mitigation strategies for two specific techno-stressors as well as positive and adverse effects of these mitigation strategies.
Year
DOI
Venue
2020
10.1145/3378539.3393855
SIGMIS-CPR '20: 2020 Computers and People Research Conference Nuremberg Germany June, 2020
DocType
ISBN
Citations 
Conference
978-1-4503-7130-8
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Katharina Pflügner100.68
Lea Reis212.46
Christian Maier330036.00
Tim Weitzel4505.88