Title
Measuring the quality of patient–physician communication
Abstract
Patient–physician communication is an often overlooked yet a very important aspect of providing medical care. Positive patient–physician quality of communication within discourse has an influence on various aspects of a consultation such as a patient’s treatment adherence to prescribed medical regimen and their medical care outcome. As few reference standards exist for exploring semantics within the patient–physician setting and its effects on personalized healthcare, this paper presents a study exploring three methods to capture, model and evaluate patient–physician communication among three distinct data-sources. We introduce, compare and contrast these methods for capturing and modeling patient–physician communication quality using relatedness between discourse content within a given consultation. Results are shown for all three data-sources and communication quality scores among physicians recorded. We found our models demonstrate the ability to capture positive communication quality between both participants within a consultation. We also evaluate these findings against self-reported questionnaires highlighting various aspects of the consultation and rank communication quality among seventeen physicians who consulted amid one-hundred and thirty-two patients.
Year
DOI
Venue
2020
10.1016/j.jbi.2020.103589
Journal of Biomedical Informatics
Keywords
DocType
Volume
00-01,99-00
Journal
112
ISSN
Citations 
PageRank 
1532-0464
1
0.37
References 
Authors
0
4
Name
Order
Citations
PageRank
Clint Cuffy110.37
Nao Hagiwara210.37
Scott Vrana310.37
Bridget T. McInnes428023.66