Title
Reformulation of symptom descriptions in dialogue systems for fault diagnosis: How to ask for clarification?
Abstract
•A dialogue system's reformulations of ambiguous user utterances influence performance.•Common terms reduce time and verbal effort but tend to be misunderstood when incorrect.•Technical terms are not accepted uncritically but lead to more clarification questions.•Visual information mitigates the problem of increased error rates for common terms.•Verbal alignment with the dialogue system is low but increases with technical terms.
Year
DOI
Venue
2021
10.1016/j.ijhcs.2020.102516
International Journal of Human-Computer Studies
Keywords
DocType
Volume
Dialogue system,Fault diagnosis,Grounding,Miscommunication,Repair,Reformulation
Journal
145
ISSN
Citations 
PageRank 
1071-5819
0
0.34
References 
Authors
0
3
Name
Order
Citations
PageRank
Romy Müller1112.93
Dennis Paul200.34
Yijun Li300.34