Title | ||
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Reformulation of symptom descriptions in dialogue systems for fault diagnosis: How to ask for clarification? |
Abstract | ||
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•A dialogue system's reformulations of ambiguous user utterances influence performance.•Common terms reduce time and verbal effort but tend to be misunderstood when incorrect.•Technical terms are not accepted uncritically but lead to more clarification questions.•Visual information mitigates the problem of increased error rates for common terms.•Verbal alignment with the dialogue system is low but increases with technical terms. |
Year | DOI | Venue |
---|---|---|
2021 | 10.1016/j.ijhcs.2020.102516 | International Journal of Human-Computer Studies |
Keywords | DocType | Volume |
Dialogue system,Fault diagnosis,Grounding,Miscommunication,Repair,Reformulation | Journal | 145 |
ISSN | Citations | PageRank |
1071-5819 | 0 | 0.34 |
References | Authors | |
0 | 3 |
Name | Order | Citations | PageRank |
---|---|---|---|
Romy Müller | 1 | 11 | 2.93 |
Dennis Paul | 2 | 0 | 0.34 |
Yijun Li | 3 | 0 | 0.34 |