Paper Info
Title
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry
Abstract
The restaurant technology market is rapidly evolving and is transforming the restaurant business as a significant sector of tourism and hospitality. Enabled by artificial intelligence (AI), mobile apps, kiosks and chatbots revolutionize the guest experience and robots automate restaurant operations. Despite the increasing interest, the use of AI and robotics in restaurants is still in its early stage and restaurant managers are seeking guidance to leverage these technologies for service excellence. In this high-contact service sector, emotional skills need to be balanced with the possible automation potentials. The present research analyzes the current state of AI and robotics in the restaurant sector and proposes a systematic identification of process innovation potentials. For this purpose, a market analysis of the European AI and robotics market for restaurant operations is conducted, which yields a first knowledge base for future research and conceptual work. Besides detailed empirical data, a reference process is developed for leveraging new technologies for process innovation.
Year
DOI
Venue
2021
10.1007/s12525-020-00443-2
ELECTRONIC MARKETS
Keywords
DocType
Volume
Artificial intelligence, Robotics, Restaurant industry, Restaurant technology, Smart tourism
Journal
31
Issue
ISSN
Citations 
3
1019-6781
3
PageRank 
References 
Authors
0.38
0
2
Name
Order
Citations
PageRank
Katharina Blöcher130.38
Rainer Alt241469.46