Title
Lead-time quotations in unobservable make-to-order systems with strategic customers: Risk aversion, load control and profit maximization
Abstract
•We model unobservable make-to-order systems with strategic risk-averse customers.•The provider uses an entrance fee, lead-time quotation, delay compensation policy.•We characterize equilibrium strategies and ranges of achievable input rates.•The provider can recover the same optimal profit as in customer risk neutrality.•In computations we explore pricing curves and sensitivity in risk aversion.
Year
DOI
Venue
2021
10.1016/j.ejor.2020.06.047
European Journal of Operational Research
Keywords
DocType
Volume
Queueing,Customer equilibrium strategies,Load control,Profit maximization,Risk aversion
Journal
289
Issue
ISSN
Citations 
1
0377-2217
0
PageRank 
References 
Authors
0.34
0
3
Name
Order
Citations
PageRank
Myron Benioudakis100.34
Apostolos Burnetas200.34
George Ioannou310611.99