Paper Info
Title
A Case Study of Inconsistency in Process Mining Use: Implications for the Theory of Effective Use
Abstract
Responding to recent and repeated calls in literature, we sought to understand the effective use of business intelligence systems, specifically process mining. The intersection between effective use and business intelligence is pertinent to practice, as these systems do not automatically result in improved organizational outcomes, rather they must first be effectively used. Through a qualitative case study, we examined the effective use of process mining (analytical technique underpinning business intelligence), whereby inconsistency-in-use emerged as salient. We, therefore, shifted our focus to understanding the role of inconsistency-in-use in the effective use of process mining. We identified inconsistencies in: place, meaning, and content (i.e., entanglement of data and information). These types of inconsistency were interrelated and influenced informed action. Inconsistency in content also had implications for representational fidelity. Given, both informed action and representational fidelity are effective use dimensions, these inconsistencies need to be considered for process mining systems to be effectively used.
Year
DOI
Venue
2021
10.1007/978-3-030-85469-0_23
BUSINESS PROCESS MANAGEMENT (BPM 2021)
DocType
Volume
ISSN
Conference
12875
0302-9743
Citations 
PageRank 
References 
0
0.34
0
Authors
4
Name
Order
Citations
PageRank
Rebekah Eden100.34
Rehan Syed211.05
Sander J. J. Leemans382.20
Joos A. C. M. Buijs400.34