Name
Abstract | ||
|---|---|---|
In this paper, we propose a novel approach of empowering the Business Process Redesign (BPR) by using sentiment analysis on comments collected during the redesign phase of business processes. For this purpose, we trained and tested our Sentiment Analysis Module (SAM) to prioritize and classify the stakeholder comments as a part of software tool for BPMN based modeling and annotation tool. The preliminary result with evaluation test cases seem to be promising regarding effective ranking and classifying the improvement proposals on BPMN design. However, the findings are also leaving space for improvements in training data segment and in extending the tool with social BPMN functionality. |
Year | DOI | Venue |
|---|---|---|
2021 | 10.1007/978-981-16-2380-6_10 | PROCEEDINGS OF SIXTH INTERNATIONAL CONGRESS ON INFORMATION AND COMMUNICATION TECHNOLOGY (ICICT 2021), VOL 2 |
Keywords | DocType | Volume |
Business process redesign, Business process management, Sentiment analysis, Decision support | Conference | 236 |
ISSN | Citations | PageRank |
2367-3370 | 0 | 0.34 |
References | Authors | |
0 | 2 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Selver Softic | 1 | 0 | 0.34 |
| Egon Lüftenegger | 2 | 0 | 0.34 |