Paper Info
Title
Novel mechanisms of scalability of financial services in an emerging market context: Insights from Indonesian Fintech Ecosystem
Abstract
Global Fintech phenomenon is driven by new technological innovations that attempt to unbundle and deconstruct conventional business models in the financial services sector. Existing research on platforms focus on platform leadership, governance, generativity and modularity, as well as their impact on agility and innovation. However, there are limited empirical studies, to explore the role of platform operators in providing scalable financial service delivery to a broader population. This study aims to enhance the understanding of an emerging Fintech landscape in Indonesia which is characterized by heterogeneous, dynamic and evolving network of organizations and the innovative mechanisms by which the scalability of financial services could be enhanced. Our study suggests that the mechanisms of platformization, decentralization, localization and democratization by Fintech platform operators positively impact the scalability of financial service delivery. This study has significant implications for policy makers especially in emerging markets who are seeking to scale, facilitate and govern the Fintech revolution, and for Fintech practitioners in the design of technology-enabled delivery of financial services.
Year
DOI
Venue
2021
10.1016/j.ijinfomgt.2021.102403
International Journal of Information Management
Keywords
DocType
Volume
Start-up,Scalability,FinTech,Indonesia,Case study
Journal
61
ISSN
Citations 
PageRank 
0268-4012
0
0.34
References 
Authors
0
4
Name
Order
Citations
PageRank
Priyadharshini Muthukannan100.68
Barney C. C. Tan23514.26
Felix B. Tan34022.48
Carmen Leong4199.86