Title
Dynamic customer churn prediction strategy for business intelligence using text analytics with evolutionary optimization algorithms
Abstract
•Propose a new Dynamic Customer Churn Prediction model for Business Intelligence.•Apply Text Analytics with Metaheuristic Optimization algorithm for Churn Prediction.•Design a new Chaotic Pigeon Inspired Optimization based Feature Selection technique.•Employ Parameter Tuned LSTM-SAE model to classify the feature reduced data.•Validate the classification performance on benchmark churn prediction dataset.
Year
DOI
Venue
2021
10.1016/j.ipm.2021.102706
Information Processing & Management
Keywords
DocType
Volume
Business intelligence,Churn prediction,Deep learning,Telecommunication industry,Text analytics,Predictive models
Journal
58
Issue
ISSN
Citations 
6
0306-4573
1
PageRank 
References 
Authors
0.40
0
7