Name
Abstract | ||
|---|---|---|
This paper describes the design and implementation of a web-based system to visualize large collections of text conversations integrated into a hierarchical four-level-of-detail design. Viewers can visualize conversations: (1) in a streamgraph topic overview for a user-specified time period; (2) as emotion patterns for a topic chosen from the streamgraph; (3) as semantic sequences for a user-selected emotion pattern, and (4) as an emotion-driven conversation graph for a single conversation. We collaborated with the Live Chatcustomer service group at SAS Institute to design and evaluate our system's strengths and limitations. |
Year | DOI | Venue |
|---|---|---|
2021 | 10.1111/cgf.14391 | COMPUTER GRAPHICS FORUM |
DocType | Volume | Issue |
Journal | 40 | 6 |
ISSN | Citations | PageRank |
0167-7055 | 0 | 0.34 |
References | Authors | |
0 | 9 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Christopher G. Healey | 1 | 861 | 65.46 |
| Gowtham Dinakaran | 2 | 0 | 0.34 |
| Kalpesh Padia | 3 | 0 | 0.34 |
| Shaoliang Nie | 4 | 1 | 2.03 |
| J. Riley Benson | 5 | 0 | 0.34 |
| Dave Caira | 6 | 0 | 0.34 |
| Dean Shaw | 7 | 0 | 0.34 |
| Gary Catalfu | 8 | 0 | 0.34 |
| Ravi Devarajan | 9 | 0 | 0.34 |