Name
Title | ||
|---|---|---|
ChatrEx: Designing Explainable Chatbot Interfaces for Enhancing Usefulness, Transparency, and Trust |
Abstract | ||
|---|---|---|
When breakdowns occur during a human-chatbot conversation, the lack of transparency and the “black-box” nature of task-oriented chatbots can make it difficult for end users to understand what went wrong and why. Inspired by recent HCI research on explainable AI solutions, we explored the design of in-application explainable chatbot interfaces (ChatrEx) that explain the underlying working of a chat... |
Year | DOI | Venue |
|---|---|---|
2021 | 10.1109/VL/HCC51201.2021.9576440 | 2021 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC) |
Keywords | DocType | ISBN |
chatbots,visual explanations,in-application help,conversational breakdowns,human-chatbot interaction | Conference | 978-1-6654-4592-4 |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Anjali Khurana | 1 | 0 | 0.34 |
| Parsa Alamzadeh | 2 | 0 | 0.34 |
| Parmit K. Chilana | 3 | 251 | 20.61 |