Paper Info
Title
E-Government Implementation And Monitoring: The Case Of Rwanda'S 'One-Stop' E-Government
Abstract
Taking the case of the "one-stop" e-government initiative in Rwanda, the present study aims to find out how the "one-stop" e-government initiative is monitored at different government levels and stages and the extent to which the initiative is monitored. Furthermore, the study also aims to identify potential areas for improvement in the monitoring process. An exploratory qualitative study was undertaken in Rwandan agencies. The findings show that the monitoring of the process of implementing and improving one-stop e-government is partly formal at central government level and informal at local government level. Furthermore, the focus of the monitoring at the stage of use and maintenance leans more towards the benefits of end users as service consumers than those of the service providers. Incorporating formal methodological approaches at local government level and in all stages of the implementation and improvement process at central government level, as well as paying increased attention to back-end process performance aspects, could introduce additional improvements into the monitoring practice and, in turn, increase project benefits.
Year
DOI
Venue
2019
10.1002/isd2.12086
ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES
Keywords
DocType
Volume
E-government implementation, evaluation, monitoring, one-stop e-government, Rwanda
Journal
85
Issue
ISSN
Citations 
5
1681-4835
0
PageRank 
References 
Authors
0.34
0
3
Name
Order
Citations
PageRank
Pierre Bakunzibake100.34
Gunnar O Klein221738.19
Sirajul M. Islam300.34