Paper Info
Title
An Exploration Of Antecedents Of Initial Trust In M-Payments
Abstract
This study aims to investigate factors influencing the formation of consumers' initial trust in m-payments in a developing country such as India. Despite being considered a significant pre-adoption factor, initial trust in m-payments has remained underexplored. To fulfill this research gap, a cross-sectional survey of 1,087 respondents has been conducted, and the analysis has been done using factor analysis and structural equation modeling. Results indicate that consumers' awareness about m-payments and perceived integrity of mobile service providers positively influence initial trust, whereas perceived risks have a significant negative influence, and perceived opportunism of service provider has a marginally significant influence on the formation of initial trust. The findings will be helpful to the m-payment vendors, mobile network operators, and technology providers to enhance trust-building mechanisms in mobile payment systems that can have a positive impact on the adoption and usage of m-payments.
Year
DOI
Venue
2021
10.4018/JECO.2021100105
JOURNAL OF ELECTRONIC COMMERCE IN ORGANIZATIONS
Keywords
DocType
Volume
Antecedents of Initial Trust, Consumer Awareness, Initial Trust, M-Payments, Privacy Risks, Security Risks, Service Provider Characteristics, Uncertainty Avoidance
Journal
19
Issue
ISSN
Citations 
4
1539-2937
0
PageRank 
References 
Authors
0.34
0
2
Name
Order
Citations
PageRank
Hemantkumar P. Bulsara100.34
Esha A. Pandya200.34