Paper Info
Title
Influence of Digitization on Employee Satisfaction in Small and Medium-sized Enterprises
Abstract
Digitization is one of the main drivers of changing the way of work within enterprises because new business models evolve from recent digitization processes. Besides the ongoing information technologies in the world of business, it is important for small and medium-sized enterprises to care for their employees and to ensure employee satisfaction. This paper aims at assessing the influence of digitization on employee satisfaction in small and medium-sized companies. This paper is based on qualitative empirical research with focus on expert interviews. The transcribed expert interviews were evaluated using the Grounded Theory approach. Grounded Theory is a method that is particularly suitable for theory building and for identification of new and unknown relationships. The objective of this study is to provide recommendations for small and medium-sized enterprises regarding when they face increasing challenges as a result of volatile market environments and versatile digitization processes to ensure employee satisfaction. Our study identifies emerging factors which influence employee satisfaction. (C) 2021 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (https://crativecommons.org/licenses/by-nc-nd/4.0) Peer-review under responsibility of the scientific committee of KES International.
Year
DOI
Venue
2021
10.1016/j.procs.2021.09.045
KNOWLEDGE-BASED AND INTELLIGENT INFORMATION & ENGINEERING SYSTEMS (KSE 2021)
Keywords
DocType
Volume
Digitization, Digital Transformation, Role of Leadership, Satisfaction of Employees, Job Satisfaction, Impact of Working Conditions, Business Environment
Conference
192
ISSN
Citations 
PageRank 
1877-0509
0
0.34
References 
Authors
0
3
Name
Order
Citations
PageRank
Joerg Bueechl100.34
Ralf-Christian Härting200.68
Mara Schröder300.34