Paper Info
Title
The effect of interactive factors on online health consultation review deviation: An empirical investigation
Abstract
•Using online doctor reviews with third-party supervision as the evaluation method.•Identifying three types of interactive factors in one-to-one online health consultations.•Higher response speed and lower response-question ratio can reduce review deviation.•Single interaction modalities and medical information can reduce review deviation.•Voice messages can better reduce review deviation in surgery than internal medicine.
Year
DOI
Venue
2022
10.1016/j.ijmedinf.2022.104781
International Journal of Medical Informatics
Keywords
DocType
Volume
Online doctor reviews,Usefulness of online reviews,One-to-one online health consultation,Online doctor review deviation,Machine learning,Multinomial logistic regression
Journal
163
ISSN
Citations 
PageRank 
1386-5056
0
0.34
References 
Authors
0
4
Name
Order
Citations
PageRank
Yifan He100.34
Xitong Guo221833.81
Tianshi Wu3143.84
Doug Vogel42526462.94