Paper Info
Title
Supportive and uncivil expressions in discussions on out-groups by in-group members in anonymous computer-mediated communication
Abstract
Previous studies have investigated intergroup uncivil discussions in anonymous computermediated communication, but there is a scarcity of research on supportive expressions in discussions on out-groups by in-group members. In this research, we conducted two studies to investigate uncivil and supportive expressions in discussions on an out-group among in-group members on an anonymous discussion forum. Study 1 analysed a massive dataset of posts and responses collected from HKGolden, the most popular local discussion forum during the study period (i.e., 2013-2018). In Study 2, an experiment was conducted to test the effects of initial supportive expressions in discussions on the out-group Mainland Chinese on subsequent uncivil and supportive expressions. The findings suggested use of supportive expressions on the outgroup in the initiation of interactions among in-group members decreased the use of subsequent uncivil responses and increased the number of subsequent supportive responses about the out-group. This research represents one of few attempts to understand the alleviation of uncivil expressions and facilitation of deliberative discussions in computer-mediated communication.
Year
DOI
Venue
2022
10.1016/j.tele.2022.101785
TELEMATICS AND INFORMATICS
Keywords
DocType
Volume
Anonymous forum, Computer-mediated communication, Incivility, Supportive expressions
Journal
69
ISSN
Citations 
PageRank 
0736-5853
0
0.34
References 
Authors
0
3
Name
Order
Citations
PageRank
Yu-Leung Ng100.34
Yunya Song200.34
Huang, Yu354.54