Name
Title | ||
|---|---|---|
Improving Customer Value Index and Consumption Forecasts Using a Weighted RFM Model and Machine Learning Algorithms |
Abstract | ||
|---|---|---|
Collecting and mining customer consumption data is crucial to assess customer value and predict customer consumption behaviors. This paper proposes a new procedure, based on an improved random forest model, by adding a new indicator joining the RFMS-based method to a K-means algorithm with the entropy weight method applied in computing the customer value index, classifying customers to different categories, and then constructing a consumption forecasting model whose RMSE is the smallest in all kinds of data mining models. The results show that identifying customers by this improved RMF model and customer value index facilitates customer profiling, and forecasting customer consumption enables the development of more precise marketing strategies. |
Year | DOI | Venue |
|---|---|---|
2022 | 10.4018/JGIM.20220701.oa1 | JOURNAL OF GLOBAL INFORMATION MANAGEMENT |
Keywords | DocType | Volume |
Computing, Consumer, Consumption Forecast, Data Mining, K-Means Clustering Analysis, Marketing Strategy, Random Forest Model, RFM Model | Journal | 30 |
Issue | ISSN | Citations |
3 | 1062-7375 | 0 |
PageRank | References | Authors |
0.34 | 0 | 6 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Zongxiao Wu | 1 | 0 | 0.34 |
| Cong Zang | 2 | 0 | 0.34 |
| Chia-Huei Wu | 3 | 0 | 1.01 |
| Zilin Deng | 4 | 0 | 0.34 |
| Xuefeng Shao | 5 | 0 | 0.34 |
| Wei Liu | 6 | 132 | 43.16 |