Paper Info
Title
Understanding compliance intention of SNS users during the COVID-19 pandemic: a theory of appraisal and coping
Abstract
Purpose The purpose of this paper is to explore the factors affecting the intention of social networking sites (SNS) users to comply with government policy during the COVID-19 pandemic. Design/methodology/approach Based on the theory of appraisal and coping, the research model is tested using survey data collected from 326 SNS users. Structural equation modeling is used to test the research model. Findings The results show that social support has a positive effect on outbreak self-efficacy but has no significant effect on perceived avoidability. Government information transparency positively affects outbreak self-efficacy and perceived avoidability. Outbreak self-efficacy and perceived avoidability have a strong positive impact on policy compliance intention through problem-focused coping. Practical implications The results suggest that both government and policymakers could deliver reliable pandemic information to the citizens via social media. Originality/value This study brings novel insights into citizen coping behavior, showing that policy compliance intention is driven by the ability to cope with problems. Moreover, this study enhances the theoretical understanding of the role of social support, outbreak self-efficacy and problem-focused coping.
Year
DOI
Venue
2022
10.1108/IMDS-09-2021-0543
INDUSTRIAL MANAGEMENT & DATA SYSTEMS
Keywords
DocType
Volume
Social support, Information transparency, Outbreak self-efficacy, Perceived avoidability, Appraisal and coping theory, Policy compliance intention
Journal
122
Issue
ISSN
Citations 
7
0263-5577
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Ping Li100.34
Younghoon Chang2456.82
Shan Wang303.38
Siew Fan Wong400.34