Title
Effect of sponsorship disclosure on online consumer responses to positive reviews: The moderating role of emotional intensity and tie strength
Abstract
Sponsored reviews have become prevalent on e-commerce websites, third-party review platforms, and social media. To explore the interactive effect between sponsorship disclosure of positive reviews, emotional intensity, and tie strength on online review credibility and consumers' purchase intention, this study proposed a moderated moderation model. In an online scenario-based experiment, we found that sponsorship disclosure of positive reviews negatively influences consumers' purchase intention, and review credibility mediates the relationship. In addition, emotional intensity strengthens the negative effects of sponsorship disclosure of positive reviews on review credibility and purchase intention, while tie strength weakens the moderating effects of emotional intensity.
Year
DOI
Venue
2022
10.1016/j.dss.2022.113741
Decision Support Systems
Keywords
DocType
Volume
Online reviews,Sponsorship disclosure,Emotional intensity,Tie strength,Language expectancy theory,Moderated moderation model
Journal
156
ISSN
Citations 
PageRank 
0167-9236
1
0.35
References 
Authors
0
4
Name
Order
Citations
PageRank
Xiaorong Wang110.35
Feng Xu244869.80
Xin (Robert) Luo310.35
Lifang Peng4205.80