Towards an optimized model of incident ticket correlation | 11 | 0.84 | 2009 |
Multi-dimensional Knowledge Integration for Efficient Incident Management in a Services Cloud | 11 | 0.70 | 2009 |
PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics | 8 | 0.71 | 2005 |
Low traffic overlay networks with large routing tables | 17 | 0.81 | 2005 |
Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems | 6 | 0.92 | 2005 |
Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM | 15 | 1.57 | 2003 |
A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts | 22 | 5.13 | 2002 |